With Heartland Automation on your team, you’re never alone

Best-in-class 24×7 service & support

Service & support that optimizes your operations

From immediate needs to preventative maintenance, self- to full-service support options, our comprehensive customer care programs have you covered.

Our technical support includes remote and onsite support for customers, their fleet, and their system integrator network. Every customer has access to our 24/7 support desk via web, email, or phone for questions, service, spares and repairs. And every inquiry is documented and monitored by a dedicated support person who sees it through to resolution.

Maximize automation uptime

Our responsive support network allows you to operate at top capacity through:

• Remote or onsite technical support
• Remote diagnostics
• Software and firmware upgrades
• Proactive, preventative maintenance

Range of support options

We offer optional service contracts for system monitoring, technical support, spare parts, maintenance, upgrades, and repair.


Remote technical support for basic install, setup, update, and route programming.


Same support and service features as primary care with faster email and phone time.


Extended support services include labor and parts, plus quarterly preventative maintenance.


Customized service program tailored to each customer’s specific support needs. includes all service & support offerings with rapid onsite response.