support
With Heartland Automation on your team, you’re never alone
Best-in-class 24×7 service & support
From immediate needs to preventative maintenance, self- to full-service support options, our comprehensive customer care programs have you covered.
Our technical support includes remote and onsite support for customers, their fleet, and their system integrator network. Every customer has access to our 24/7 support desk via web, email, or phone for questions, service, spares and repairs. And every inquiry is documented and monitored by a dedicated support person who sees it through to resolution.
Maximize automation uptime
Our responsive support network allows you to operate at top capacity through:
• Remote or onsite technical support
• Remote diagnostics
• Software and firmware upgrades
• Proactive, preventative maintenance
Range of support options
We offer optional service contracts for system monitoring, technical support, spare parts, maintenance, upgrades, and repair.
PRIMARY
PLUS
Same support and service features as primary care with faster email and phone time.
PREMIUM
Extended support services include labor and parts, plus quarterly preventative maintenance.
FRACTIONAL
Customized service program tailored to each customer’s specific support needs. includes all service & support offerings with rapid onsite response.